Privacy Policy

I. Uses and Disclosures for Treatment, Payment, and Health Care Operations

Healing with Grace – Counseling and Ketamine Center may use or disclose your protected health information (“PHI”) for purposes of treatment, payment, and health care operations, as permitted by federal law.

Treatment includes providing, coordinating, or managing your mental health care. This may include consultation with clinicians, supervisors, student interns, or administrative staff involved in your care.

Payment includes billing, reimbursement, collections, and eligibility verification.

Health Care Operations include practice management activities such as quality assurance, clinical supervision, training, licensing, accreditation, audits, and business administration.

We are required by law to:

Maintain the privacy of your PHI
Provide you with this Notice of Privacy Practices
Follow the terms of this Notice currently in effect

We reserve the right to revise this Notice at any time. Any updated Notice will apply to all PHI we maintain. Updated versions will be available upon request and through our intake system.

II. Uses and Disclosures Requiring Written Authorization

We will use or disclose PHI only with your written authorization for purposes outside of treatment, payment, and health care operations, unless otherwise permitted or required by law.

An authorization is written permission allowing us to disclose specific information for a specific purpose.

Certain clinical documentation created during counseling sessions is afforded additional protection under federal law and is maintained separately from the general medical record. We will obtain your specific written authorization before releasing this information, except as permitted or required by law.

You may revoke an authorization at any time in writing, except to the extent that:

We have already relied on the authorization; or
The authorization was obtained as a condition of insurance coverage and the law permits the insurer to contest the claim.

III. Uses and Disclosures Without Consent or Authorization

We may use or disclose PHI without your consent or authorization when required or permitted by law, including:

Suspected child abuse or neglect
Suspected elder or dependent adult abuse or neglect
Health oversight activities, including licensing or regulatory investigations
Judicial or administrative proceedings, including valid court orders
When necessary to prevent a serious threat to health or safety
Workers’ compensation claims, if applicable
As otherwise required by federal or Nevada law

IV. Special Protections for Reproductive Health Care Information (2026 Update)

Federal law now provides additional protections for PHI related to lawful reproductive health care.

Healing with Grace will not use or disclose PHI for the purpose of:

Investigating or imposing liability on any person for seeking, obtaining, providing, or facilitating lawful reproductive health care
Identifying individuals for such investigations or proceedings

In certain situations, we may be required to obtain an attestation before responding to certain legal or administrative requests for PHI involving reproductive health care.

(This reflects the HIPAA Privacy Rule updates finalized in 2024 with compliance required by February 16, 2026.)
2024-08503

V. Confidentiality of Substance Use Disorder (SUD) Records (Part 2 Alignment)

Some health information related to substance use disorder treatment may be subject to additional confidentiality protections under federal law (42 CFR Part 2), as incorporated into HIPAA.

When applicable, these records may require specific authorization or additional restrictions on redisclosure.

VI. Notice Regarding Redisclosure of Information

PHI disclosed under this Notice may be subject to redisclosure by the recipient and may no longer be protected by the HIPAA Privacy Rule once released outside of HIPAA-covered entities.

(This statement is now required to be included in Notices of Privacy Practices.)
2024-08503

VII. Your Rights Regarding Your Protected Health Information

You have the following rights regarding your PHI:

Right to Access
You may request access to your records, with limited exceptions.
Right to Request Amendments
You may request corrections if information is inaccurate or incomplete.
Right to Request Restrictions
You may request limits on certain disclosures. We are not required to agree to all requests but will comply when legally required.
Right to Request Confidential Communications
You may request communications in a specific way or location.
Right to an Accounting of Disclosures
You may request a list of certain disclosures made by our practice.
Right to a Paper Copy
You may request a paper copy of this Notice at any time.

VIII. Breach Notification

You will be notified if a breach of your unsecured PHI occurs, as required by federal law.

IX. Complaints and Contact Information

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.

Privacy Officer
Name/Title: Office Manager
Practice: Healing with Grace – Counseling and Ketamine Center
Phone: (702) 716-0908
Email: info@hwgcounseling.com
Address: 2637 W Horizon Ridge Pkwy Suite 100, Henderson, NV 89052

U.S. Department of Health & Human Services
Office for Civil Rights
Complaint portal: www.hhs.gov/ocr/privacy/hipaa/complaints